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Privacy Policy

Last updated: 7th Feb 2025

1. Introduction

This Privacy Policy explains how Mortgage Mapper ("we", "our", "us") collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Mortgage Mapper is the data controller and responsible for your personal data. Our contact details are:

3. Personal Data We Collect

3.1 Information you provide us:

  • Name and contact details
  • Financial information
  • Employment details
  • Property information
  • Identification documents

3.2 Information we automatically collect:

  • IP address
  • Cookie data
  • Usage data

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: For marketing communications and non-essential cookies
  • Contract: To provide our mortgage comparison services
  • Legal Obligation: To comply with financial regulations
  • Legitimate Interests: To improve our services and prevent fraud

5. How We Use Your Data

We use your personal data for:

  • Providing mortgage comparison services
  • Account management
  • Communication about our services
  • Legal and regulatory compliance
  • Service improvement
  • Marketing (with your consent)

6. Data Sharing

We may share your data with:

  • Mortgage brokers and lenders
  • Service providers and technology partners
  • Regulatory authorities
  • Legal advisors

All third parties are required to respect data security and comply with UK data protection laws.

7. International Transfers

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Adequacy decisions
  • Other legal transfer mechanisms

8. Data Retention

We retain your personal data for:

  • Active accounts: Duration of service plus 6 years
  • Marketing data: Until consent withdrawal
  • Legal requirements: As required by law

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at info@mortgagemapper.com.

10. Data Security

We implement appropriate technical and organizational measures including:

  • Encryption
  • Access controls
  • Regular security assessments
  • Staff training

11. Cookies and Tracking

We use cookies for:

  • Essential website functionality
  • Analytics
  • Marketing (with consent)

You can manage cookie preferences through your browser settings.

12. Automated Decision Making

We may use automated decision-making for initial mortgage eligibility assessments. You have the right to:

  • Obtain human intervention
  • Express your point of view
  • Contest the decision

13. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

14. Changes to This Policy

We may update this policy periodically. Significant changes will be notified by:

  • Email notification
  • Website notice
  • In-app notification

15. Complaints

You have the right to complain to the ICO (www.ico.org.uk) if you believe we have not handled your data correctly.

16. Contact Us

For privacy-related queries: